Jet2 tells holidaymakers in Spain to come home early

By on July 30, 2020

Image copyright
Getty Images

Jet2 is contacting customers on the Balearic and Canary Islands to ask them to end their package holidays early, the BBC has learned.

Hundreds of customers have had flights back to the UK cancelled and been asked to leave sooner.

Jet2 says it cannot afford to keep sending empty planes to pick up passengers on many different dates.

Customers due to return from Spain in early August have been told to return earlier.

However, the BBC understands that passengers meant to be flying with the firm on Friday 31 July and Saturday 1 August are not affected – their flights are scheduled as normal.

Several families on holiday on the island of Mallorca, who were due to return next week, have told the BBC they have received emails and text messages telling them they have to return early.

Jet2 said in a statement: “What we need now is clarity and consistency from the government.

“We understand that this is a fast-moving situation, however the information we are receiving is contradictory and often comes with little or no notice.”

Current government advice to holidaymakers in Spain is that there is no need to leave the country at this time.

It says travellers should follow the advice of the local authorities on how best to protect themselves and others, including any measures that they bring in to control the virus.

People returning to the UK from Spain have to self-isolate for 14 days. .

‘Confused and upset’

Some travellers say they are in the dark, because Jet2 – the UK’s largest tour operator – has not confirmed which day they are now meant to return to the UK.

Image copyright
SOPA Images

Image caption

The BBC understands that some families on holiday in Magaluf have refused to accept an earlier return flight offered by Jet2

Simon Fordy, from Cumbria, is currently in Magaluf with his family. He is feeling “confused and upset” by the news, having spent almost £3,000 on an 11-day holiday.

Mr Fordy said the family is only five days into their summer break. He told the BBC he is now “constantly checking” his mobile phone, in case he receives word from Jet2 that the family needs to leave in the morning.

It is understood that several families in Magaluf have refused to accept an earlier return flight offered by Jet2.

The UK is advising against all non-essential travel to Spain, including the Balearic and Canary Islands.

It also removed Spain and its islands from the list of countries that are exempt from the 14-day quarantine rule, after Boris Johnson warned that there were signs of a “second wave” of coronavirus in Europe on Tuesday.

Are you a Jet2 customer? Have you been asked to come home early? Email .

Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways:

Source link

About admin

You must be logged in to post a comment Login